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    The goal of this Privacy Notice is to advise you of the online privacy practices of concordkeystone.com and to describe the choices you have about the way the information collected on this site is used.

    Collecting Your Personal Information
    This Online Privacy Notice covers the collection and use of personal information. Personal Information is data that reasonably can be used to identify or describe an individual.
    Concord Keystone collects personal information online when:
    • you submit questions or comments to us
    • you request information or materials
    • you request warranty or post-warranty service and support for a Concord Keystone product
    • you participate in online promotions, premiums, sweepstakes or contests
    • you request we send information to your friends, family and colleagues
    The type of information collected may include name, address, phone number, billing and delivery information, e-mail address, gift recipient information, credit card information and other demographic information.

    Using Your Information
    Concord Keystone uses the personal information you provide to:
    • answer your e-mail
    • send information you request
    • send friends, families and colleagues information on your behalf
    • send surveys
    We also use this personal information to provide you with information related to your account, the products or services you purchased from us, to better understand your needs and interests, to improve our service and to personalize communications.

    Sharing Your Personal Information
    Concord Keystone will not sell, rent, or trade the personal information you provide online. We do share your personal information with certain Concord Keystone’s business affiliates.
    Concord Keystone may disclose personal information to third parties without your consent for any of the following reasons: to comply with any law, regulation or court order, to cooperate with Government investigations, to help prevent fraud or to enforce or protect the rights of Concord Keystone or its subsidiaries.
    Concord Keystone reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. If the business is sold or transferred, Concord Keystone will give you an opportunity to tell us not to transfer your personal information. In some cases, this may mean that the new organization will not be able to continue providing to you the services or products that Concord Keystone provided.

    Your Choices about Receiving Email
    Concord Keystone may send you e-mail about your orders or your account and in response to your questions. Concord Keystone and its subsidiaries may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate you do not want to receive them.
    We will give you an opportunity to let us know your preference regarding the receiving of promotional e-mail when you register for a service, when you provide us with your personal information, or when we send you e-mail. If you choose not to accept this promotional e-mail, you may not receive special offers that may be of value to you. This option applies to promotional e-mail only, as we may find it necessary to send you e-mail relating to your account or order.
    Promotional e-mail that you receive from Concord Keystone will tell you how to decline receiving future promotional e-mail.

    Protecting Your Information
    Concord Keystone implements a variety of administrative, managerial, and technical security measures to help protect your personal information. Concord Keystone has Internal Control Standards, which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online.
    Concord Keystone employees are trained to understand and comply with these controls and we communicate our privacy policy, practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.

    Children's Privacy
    Protecting the online privacy of children is especially important, and those under the age of 13 are protected by federal law. For that reason, Concord Keystone does not knowingly permit children under the age of 13 to become registered members of our sites, or to buy goods and services on our sites, without verifiable parental consent. Concord Keystone does not knowingly collect or solicit personal information about children under 13, except with their parent's express consent.
    If we ever include children under the age of 13 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the Children's Online Privacy Protection Act (COPPA), be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children's personal information.
    Concord Keystone encourages parents and guardians to spend time with their children online and to participate in their interactive activities and interests.

    Outside Links
    Concord Keystone Web site may contain links to and from other Web sites and Concord Keystone is not responsible for the privacy practices of those Web sites. Concord Keystone encourages you to ascertain the privacy practices of those Web sites.

    How to Reach Us
    If you have questions or concerns about your privacy when using a Concord Keystone Web site, please contact us by e-mail: customersupport@concordkeystone.com
    Concord Keystone's Online Privacy Office will work with you to resolve any concerns you have about this policy.

    Changes to this Privacy Notice
    Concord Keystone reserves the right to modify this privacy notice from time to time, by posting a prominent announcement on this page or, in the event of a material change, by notifying by e-mail all customers whose personal information we have retained.

    This Privacy Notice was last amended on May 01, 2009