Concord Keystone allows product returns within 15 days from the date of purchase from this website. All returns need to be in its original packaging with all included accessories. A 15% restocking fee will be applied on all returns.
All return and warranty issues are handled through this web site. In order to return a product for repair and /or replacement, the original owner must first secure an RMA (Return Material Authorization) number through this website using the following link Request RMA. The owner is responsible for shipping the product and required information to the address provided by Concord Keystone in an email response to the RMA request.